Our Cancellation Policy

This policy applies to all Change & No-Shows for Accommodations, Tours and Travel Tickets

OF MOST IMPORTANCE

Our Cancellation/Changes/No-show Policy is applied to everyone equally. No exceptions are made under any circumstances and no part is negotiable. Making our policy firm helps make sure that all of our guests are treated equally and fairly. We strongly recommend Travel Insurance. Scroll down as necessary to find the policy that is relevant to your reservation.

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ACCOMMODATIONS POLICIES

RESERVATIONS FOR PRIVATE ROOMS OR CABINS, BUNK CABINS RENTED PRIVATELY AND GROUPS OF 5 TO 8 PEOPLE

ACCOMMODATION CANCELLATIONS: To be eligible for a refund you must cancel no less than TWO WEEKS in advance of the date or dates you are canceling. All cancellations or part thereof that occurs with less than TWO-WEEK'S notice do NOT qualify for a refund. If you cancel a reservation which you made within TWO WEEKS of your stay, you do NOT qualify for a refund. If you cancel a reservation at least TWO WEEKS in advance of your stay you will qualify for a partial refund- however, you will be charged $10.00 or 10% (whichever is greater) of the full cost of what you are canceling.

CHANGES: If you make any changes to an existing reservation that lowers the cost of your reservation, you will be charged $10 or 10% (whichever is greater) of the amount the change lowers your cost. Changes that increase your cost will not be charged a Change Fee. For changes which result in no change in cost, you will be charged $10. Changes must be made at least TWO WEEKS in advance of the dates you are changing. Changes after that time will be treated as a cancellation and new reservation.

NO-SHOWS: If you have not arrived by 10:00 PM on the first night of your reservation, we will leave you a Late Arrival Notice on the Office Front Door explaining how to find your accommodations.

If you have still not arrived by 7:30 AM the next morning and we have not been contacted by you, we will consider you a "No-Show". If this occurs ANY REMAINING PORTION OF YOUR RESERVATION WILL BE CANCELLED AND YOUR RESERVED ACCOMMODATIONS WILL BE MADE AVAILABLE FOR RE-RENTAL. You will NOT receive a refund regardless of whether the accommodations are re-rented or not.

If you arrive after we have cancelled your reservation and wish to stay on a date you originally reserved, and your accommodation has not been re-rented, you may do so at no additional cost.

CANCELLATION NUMBERS: If you cancel a reservation in person, by telephone or by Internet, you will be given a cancellation number. KEEP THIS NUMBER. It is the ONLY acceptable proof that you have cancelled your reservation.

SHUTTLE USE: We are unable to accommodate groups of 7 or more through our complimentary shuttle service, but we are happy to help you arrange alternative transportation. See Shuttles for more information. For all other guests, we offer our shuttle service at no charge.

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HOSTEL BEDS AND TENTS*

ACCOMMODATION CANCELLATIONS: To be eligible for a refund you must cancel no less than THREE DAYS in advance of the date or dates you are canceling. All cancellations or part thereof that occurs with less than THREE-DAY'S notice do NOT qualify for a refund. If you cancel a reservation which you made within THREE DAYS of your stay, you do NOT qualify for a refund. If you cancel a reservation at least THREE DAYS in advance of your stay you will qualify for a partial refund- however, you will be charged $10.00 or 10% (whichever is greater) of the full cost of what you are canceling.

CHANGES:If you make any changes to an existing reservation that lowers the cost of your reservation, you will be charged $10 or 10% (whichever is greater) of the amount the change lowers your cost. Changes that increase your cost will not be charged a Change Fee. For changes which result in no change in cost, you will be charged $10. Changes must be made at least THREE DAYS in advance of the dates you are changing. Changes after that time will be treated as a cancellation and new reservation.

NO-SHOWS: If you have not arrived by 10:00 PM on the first night of your reservation, we will leave you a Late Arrival Notice on the Office Front Door explaining how to find your accommodations.

If you have still not arrived by 7:30 AM the next morning and we have not been contacted by you, we will consider you a "No-Show". If this occurs ANY REMAINING PORTION OF YOUR RESERVATION WILL BE CANCELLED AND YOUR RESERVED ACCOMMODATIONS WILL BE MADE AVAILABLE FOR RE-RENTAL. You will NOT receive a refund regardless of whether the accommodations are re-rented or not.

If you arrive after we have cancelled your reservation and wish to stay on a date you originally reserved, and your accommodation has not been re-rented, you may do so at no additional cost.

CANCELLATION NUMBERS: If you cancel a reservation in person, by telephone or by Internet, you will be given a cancellation number. KEEP THIS NUMBER. It is the ONLY acceptable proof that you cancelled your reservation.

SHUTTLE USE: We are unable to accommodate groups of 7 or more through our complimentary shuttle service, but we are happy to help you arrange alternative transportation. See Shuttles for more information. For all other guests, we offer our shuttle service at no charge.

*Who are not part of a group of 9 or more.

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GROUPS OF 9 OR MORE AND COMMERCIAL TOUR GROUPS

ACCOMMODATION REQUIREMENTS: Groups of 9 or more and commercial groups are required to pay a minimum of 20% down at the time of the reservation with the remaining balance due no later than 45 days prior to your arrival. If you fail to pay in full at least 45 days in advance, the reservation will be cancelled and you will forfeit your down payment.

ACCOMMODATION CANCELLATIONS: Cancellations must be made no less than THIRTY DAYS before your stay to be eligible for a refund. Cancellations made less than THIRTY DAYS prior to the date or dates being cancelled will not qualify for a refund. If you cancel all or any portion of your reserved accommodations at least THIRTY DAYS in advance, you will be entitled to a partial refund- however, you will be charged $25.00 or 20% (whichever is greater) of the full cost of what you are canceling.

CHANGES: If you make any changes to your reservation that lowers the cost of your reservation, you will be charged $25 or 20% (whichever is greater) of the amount the change lowers your cost. Changes that increase your cost will not be charged a Change Fee. For changes which result in no change in cost, you will be charged $25. Changes requested with less than THIRTY-DAY'S notice are not eligible for refund and will be treated as a cancellation and new reservation.

NO-SHOWS: If you have not arrived by 10:00 PM on the first night of your reservation, we will leave you a Late Arrival Notice on the Office Front Door explaining how to find your accommodations.

If you have still not arrived by 7:30 AM the next morning and we have not been contacted by you, we will consider you a No-Show. If this occurs ANY REMAINING PORTION OF YOUR RESERVATION WILL BE CANCELLED AND YOUR RESERVED ACCOMMODATIONS WILL BE MADE AVAILABLE FOR RE-RENTAL. You will NOT receive a refund regardless of whether the accommodations are re-rented or not.

If you arrive after we have cancelled your reservation and wish to stay on a date you originally reserved, and your accommodation has not been re-rented, you may do so at no additional cost.

CANCELLATION NUMBERS: If you cancel a reservation in person, by telephone or by Internet, you will be given a cancellation number. KEEP THIS NUMBER. It is the ONLY acceptable proof that you cancelled your reservation.

SHUTTLE USE: We are unable to accommodate groups of 7 or more through our complimentary shuttle service, but we are happy to help you arrange alternative transportation. See Shuttles for more information. FFor all other guests, we offer our shuttle service at no charge.

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TOURS AND TRAVEL TICKETS

OF MOST IMPORTANCE:
Our Cancellation/Changes Policy is applied to everyone equally. No exceptions are made under any circumstances and no part is negotiable. Making our policy firm helps make sure that all of our guests are treated equally and fairly.

CANCELLATIONS:
Each tour and transportation provider has their own specific cancellation policies. These policies are detailed on each tour or travel description page on this web site. You must affirm that you have read the specific cancellation policy of the tour(s) and/or transportation you are requesting and agree to be bound by them.

Any refunds will depend on the providers' policies. If one is owed to you, it will incur an additional processing fee of $10 per reserved tour or ticket or groups of tickets if booked together.

CHANGES:
If you make any changes to your reserved tours or travel, you will be charged whatever amount may be called for based on the provider's written policy. In addition to what the providers may charge, you will be charged an additional processing fee of $10 on all customer-initiated tour and travel reservation changes.

CANCELLATION NUMBERS: If you cancel a reservation in person, by telephone or by Internet, you will be given a cancellation number. KEEP THIS NUMBER. It is the ONLY acceptable proof that you cancelled your tour and/or travel reservation.

Updated December 23, 2016. Valid for 2017.

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